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FAQ
This page addresses frequently asked questions. Please feel free to send us an email to add your question on the board!
- What does the Landscape Architect Superstore (LASS) sell?
- Can anyone purchase products from LASS?
- Are the prices on the website in Canadian or US dollars?
- Do the product prices include taxes and shipping charges?
- What forms of payment does LASS accept?
- I am a contractor and I usually put down a deposit when ordering goods and then pay off the balance within 30 days. Is this an option with LASS?
- What is the minimum order requirement on LASS?
- Can I place an order over the phone?
- I am hesitant about buying online, is it safe for me to use my credit card?
- Who is Urban Green? Do they own LASS?
- I would like to get in touch with someone at LASS, how do I do that?
- How do I create a user ID and password?
- I am a landscape architect, how do I create a new project and spec for it?
- I am a contractor and was told the items I need to buy are available here, how do I find them and buy them?
- Is it possible for me to download any CAD files to put into my designs?
- Where can I find warranty information on LASS products?
- What do I do if I receive a defective product?
- I changed my mind about the product I purchased, can I return it?
- How long will it take for my product to arrive?
- How do I receive my delivery?
- I cannot find the product I want but there is something similar. Do you do custom work or are you able to modify a product?
- Does LASS provide product samples?
- I do not live in Canada, can I still order products from LASS?
- How much should I allow for breakage / damage when I place my order?
- I forgot my password, what should I do?
- The project I am working on has been postponed, will it still be in my profile in 2-3 months?
- Can I enlarge a product photo?
What does the Landscape Architect Superstore (LASS) sell?
The Landscape Architect Superstore sells various outdoor elements. Our current offering encompasses benches, waste receptacles, bicycle racks, bollards, granite and marble slabs, stone cladding, pavers, table and chair sets, planters, playground equipment and surfacing, among other things. Go browse the store to see our entire catalogue.
Return to the topCan anyone purchase products from LASS?
Although LASS is set up to cater specifically to the needs of landscape architects, urban designers, and developers, anyone is allowed to purchase products from the store as long as the minimum purchase amount is met.
Return to the topAre the prices on the website in Canadian or US dollars?
The default currency of our pricing is US dollars.
Return to the topDo the product prices include taxes and shipping charges?
The price listed on an individual product page does NOT include taxes and shipping. Once you proceed to the checkout, taxes will be calculated automatically based on your province of residence. You can also use the shipping estimator to calculate your shipping costs. After you have done that, you can update your subtotal and view a grand total for your order, including the taxes and shipping charges.
Return to the topI am a contractor and I usually put down a deposit when ordering goods and then pay off the balance within 30 days. Is this an option with LASS?
Because LASS already offers the lowest price available, we do not extend credit terms.
Return to the topWhat is the minimum order requirement on LASS?
The minimum amount for an order from LASS is $3,000.00 CDN (excluding taxes and shipping).
Return to the topCan I place an order over the phone?
Our automated online system is the only way to place an order with LASS.
Return to the topI am hesitant about buying online, is it safe for me to use my credit card?
LASS has a secure checkout provided by Paypal. Paypal uses Secure Sockets Layer 3.0 (SSL) and encrypts user information with a 168 bit key (the highest level commercially available). To further safeguard your credit card, Paypal does not directly connect its firewall-protected servers to the internet so no one can access information once a transaction has been made.
Return to the topWho is Urban Green? Do they own LASS?
Urban Green is a Canadian contracting company that specializes in designing, selling, and installing outdoor elements to landscape architects, urban designers and developers. In an effort to better serve the landscape architect community and expand our offering, members of Urban Green helped launch LASS in early 2010. LASS allows us to showcase our competitive offering throughout Canada and the rest of the world. The site enables landscape architects, urban designers and developers to instantly access all pertinent information regarding the products we carry. LASS is owned and operated independently from Urban Green.
Return to the topI would like to get in touch with someone at LASS, how do I do that?
The best way to contact LASS is through our customer service department, customerservice@landarchsuperstore.com You can also call us at 1.604.568.4207
Return to the topHow do I create a user ID and password?
For detailed instructions on signing up for LASS and using the site, please click on the user guide, indicated by the “?” icon in the right corner of the green navigation bar at the top of the page.
Return to the topI am a landscape architect, how do I create a new project and spec for it?
Please click on the user guide, indicated by the “?” icon in the right corner of the green navigation bar at the top of the page and choose the appropriate topic.
Return to the topI am a contractor and was told the items I need to buy are available here, how do I find them and buy them?
If you are not yet a member of the store, you will need to register for an account. If you are already registered, please follow the link in your email to purchase. Specified items and projects are password protected so if you have not received an email from your landscape architect, you must contact them first and request the password.
Return to the topIs it possible for me to download any CAD files to put into my designs?
We endeavor to provide CAD files (and other downloadable information) for all of our products to better serve the needs of our clients. If you required a CAD file and it is not available, please let us know and we will get it for you.
Return to the topWhere can I find warranty information on LASS products?
Please see the warranty link on the bottom right hand corner of every page or click on the warranty link in the ‘Useful Downloads’ section of individual product pages.
Return to the topWhat do I do if I receive a defective product?
On the rare occasion that a product is defective, please consult the warranty policy and contact claims@landarchsuperstore.com as soon as possible. Please note, this must be done within 30 days of date of delivery. For more information on the return procedure, please consult the return policy.
Return to the topI changed my mind about the product I purchased, can I return it?
Please consult the return policy for details regarding returns.
Return to the topHow long will it take for my product to arrive?
Generally, delivery will take 6 – 8 weeks from date of invoice. Please be advised that this is a general lead-time parameter is subject to change without notice.
Return to the topHow do I receive my delivery?
You will receive an email approximately 2 weeks prior to when your shipment is scheduled to be delivered. Approximately 48hrs before the shipment arrives, you will receive a phone call to coordinate on receiving the delivery. A shipment is considered delivered once it is removed from the delivery truck.
Return to the topI cannot find the product I want but there is something similar. Do you do custom work or are you able to modify a product?
On occasion, LASS can accommodate custom requests. Please send a detailed email of what you are looking for to customerservice@landarchsuperstore.com.
Return to the topDoes LASS provide product samples?
LASS offers various material samples for many of our products. Please send an email to customerservice@landarchsuperstore.com.
Return to the topI do not live in Canada, can I still order products from LASS?
Anyone who signs up to LASS can place an order for products. Please refer to our shipping page for more detailed information on domestic and international shipping.
Return to the topHow much should I allow for breakage / damage when I place my order?
If you are ordering stone products (pavers, granite and marble slabs, etc), we suggest adding 2%-8% for breakage. If it is above 8%, please contact claims@landarchsuperstore.com immediately.
Return to the topI forgot my password, what should I do?
In the event that you forget your password, please click on the "forgot your password" link on the customer login page and we will send you a new one via email.
Return to the topThe project I am working on has been postponed, will it still be in my profile in 2-3 months?
Yes, the projects in your account will remain until you decide to remove them from your account.
Return to the topCan I enlarge a product photo?
Yes, double-click on the photo to enlarge it. If you want it to return to its original size, double-click it again.
Return to the top