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Return Policy
30-Day Money Back Guarantee
American and Canadian orders
LASSEI has a 30-Day Money Back Guarantee for customers in the United States and in Canada, ensuring your complete satisfaction. You can return your product for any reason within 30 days of the delivery date and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned. We will arrange pick-up of the product at no cost to you. This guarantee applies to all regular Landscape Architect Superstore web site products only and does not apply to custom made and special orders.
Overseas container-load orders
You may cancel your container-load order and receive a full refund up until you approve the Inspection Report. To ensure you get the product you expect, we provide 100% inspection of your container order. Once you have approved the Inspection Report, your order is complete. It is then transferred from our factories to the shipping company. At this point, it is too late to cancel or change your order.
Product Damaged in Shipping
In the unlikely event that your product is damaged or shorted simply call us at 1-604-568-4207 or e-mail at claims@landarchsuperstore.com within 30 days of delivery to make a claim. If something is wrong with an order, we will take immediate steps to replace the product or refund your money.
Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift. If products are damaged inside of the packaging, please halt installation and contact LASSEI immediately.
If products have been damaged in shipping or are missing, LASSEI will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties. If you have any questions regarding returns, claims, shipping, or products, please contact the Claims Department at 1-604-568-4207 or by e-mail at claims@landarchsuperstore.com.